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Terms & Conditions

Last updated: 16 June 2025

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Welcome to TraveLab, operated by Arafa Tourism LLC (“TraveLab”, “we”, “us”, or “our”). These Terms & Conditions apply to all bookings, services, and use of our website.

By booking a trip, accessing our services, or browsing our website, you agree to be bound by the following terms. Please read them carefully.

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1. Who We Are

TraveLab is a boutique travel agency curating immersive group journeys and custom itineraries for airline crew and conscious travelers. We operate under Arafa Tourism LLC (EIN: 83-2106692, IATA #45661630), with offices in Dallas, Athens, and Cairo.

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2. Booking Terms

Deposits & Payments

  • A non-refundable deposit is required to confirm your booking.

  • Final payments are due 45–60 days prior to departure (specific dates may vary by trip).

  • Payments accepted: Credit/debit cards, bank transfers, and supported installment platforms (Klarna, Afterpay, etc.).

Cancellations

  • See our Cancellation & Refund Policy for details.

  • If you cancel without providing a replacement, deposits and final payments may be non-refundable depending on timing.

  • If TraveLab cancels due to border closures or safety concerns, you will be offered a refund or the option to transfer to another date.

Custom Itineraries

  • Each custom booking is governed by the policies of hotels, airlines, cruise lines, and local providers.

  • We make every effort to recover eligible refunds but cannot guarantee full reimbursement.

  • Modifications or credit transfers may be arranged if possible.

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3. Interline Eligibility

Access to interline cruise rates is reserved for current or retired airline personnel. Verification is required. Misrepresentation may lead to trip cancellation or price adjustment.

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4. Traveler Responsibility

  • Valid passports, visas, and vaccination records are required.

  • It is the traveler’s responsibility to ensure eligibility to enter each destination.

  • TraveLab cannot be held liable for denied entry or missed departures due to incomplete documents.

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5. Liability & Disclaimers

TraveLab arranges travel with vetted third-party providers. We are not liable for loss, injury, delay, or disruptions caused by third-party services.

We recommend all travelers purchase comprehensive travel insurance.

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6. Travel Insurance

We recommend travel insurance for every journey. You may book via our partners Travelex and Allianz, or choose your own provider.

Coverage for cancellation, medical emergencies, and baggage issues is strongly advised.

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7. Media Use

By joining a TraveLab trip, you consent to being photographed or filmed for promotional use unless you notify us in writing prior to departure.

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8. Privacy

Your personal information is secure. We do not sell or share client data. Please refer to our Privacy Policy for full details.

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9. Contact Us

Arafa Tourism LLC / TraveLab
📞 Dallas: +1 214 432 0303
📞 Athens: +30 694 639 6208
📞 Cairo: +20 127 505 5555
✉️ info@travelab.agency

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